Sky-high satisfaction drives increase in East Midlands Airport customers in July
East Midlands Airport was the holiday gateway of choice for more than 525,000 people last month as the summer season got into full swing.
It was an increase of almost 16,000 people, or 3.1% more than July last year.
There are plenty of reasons a growing number of people pick East Midlands, with 97% of them rating it ‘good to excellent’ and 78% recommending it to friends and family. Factors include:
· Perfectly located close to the M1 makes it easy to get to. If arriving by car, you’re only three to 15 minutes’ walk from the terminal from most car parks – or take the free shuttle bus. If you choose the Meet & Greet service, there’s now a self-serve option to safely deposit your car keys and collect them on your return to avoid any queues. Alternatively, frequent bus services from surrounding areas drop you just steps from the terminal.
· Security is also a breeze at East Midlands, with 99% of customers clearing it in under 15 minutes. The whole process has been speeded up with next-gen scanners, allowing you to keep liquids and electricals in your hand luggage – and the security hall has undergone a complete makeover, making it brighter and more welcoming.
· That’s part of ongoing investments to enhance the customer experience – and you’ll enjoy more of that once you’re in the departure lounge. Here, there are new and refurbished shops, bars and restaurants, extra seating, better wi-fi, and upgraded toilet and baby changing facilities. There’s also a larger, refurbished Escape Lounge, a new play area for young fliers and a new quiet room and sensory pod for those who need them.
· An Assisted Travel service for those who need extra support getting through the airport has recently earned top marks from the CAA for the seventh year running
· 70 popular destinations around Europe and north Africa to choose from this summer, served by low-cost airlines Ryanair, Jet2 and TUI. Some new destinations include Agadir, Costa de Almeria, Preveza, Thessaloniki, Chania, Pula, Split and Sharm el Sheikh. A new daily service to Jersey has been launched by Loganair, while another option closer to home is Belfast, with Aer Lingus operating daily flights.
Director of Customer Services and Planning at East Midlands Airport, Mike Grimes, said: “We’re delighted that even more people have chosen to fly with us for their summer holidays this year.
“Our approach is to make getting away an effortless, enjoyable experience – not something often associated with air travel. It’s why people come back to us time after time and tell their friends and family to do the same.”